FAQ

Orders & Shipping

How long does shipping take?

Orders are processed and dispatched within 1–2 business days. Standard domestic transit takes 2–4 business days, meaning your package will typically arrive within 3–6 business days of placing your order.

How much does shipping cost?

We charge a flat rate of $7.00 USD for standard shipping across the United States, displayed clearly at checkout.

Do you ship internationally or outside the US?

Currently, we ship to valid physical addresses within the contiguous United States, Alaska, Hawaii, and US territories. For international delivery requests, please email us at support@bravulo.us.

How do I track my order?

Once your order ships, you will receive an automated email containing your carrier tracking number and a direct link to track your shipment in real time.

Returns & Refunds

What is your return policy?

We offer a 30-day return window from the date of delivery. Items must be unused, unworn, in their original condition, and in their original packaging.

How do I initiate a return?

Email us at support@bravulo.us with your Order Number and reason for the return. Our support team will provide return instructions and the return address.

When will I receive my refund?

Once your return is received and inspected, approved refunds are processed back to your original payment method within 5 to 7 business days.

What if my item arrives damaged or incorrect?

If your order arrives damaged or defective, please contact us within 48 hours of delivery at support@bravulo.us with clear photos of the damage. We will send a replacement or issue a full refund at no extra cost to you, including providing a prepaid return shipping label.

Payment & Security

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), digital wallets (Apple Pay, Google Pay, Shop Pay), and PayPal.

Is my payment information secure?

Yes. All payments are processed through PCI-DSS Level 1 compliant gateways (Stripe and PayPal) via SSL encryption. We never store or view your full payment card details on our servers.

What currency are your prices in?

All prices on bravulo.us are listed in United States Dollars ($ USD).

Product Information

Are items in stock when I order?

Yes, we only list items that are in stock and ready to ship. In the rare event that an item becomes unavailable after purchase, we will notify you immediately and issue a full refund.

Do product colors match what appears on screen?

We strive to display accurate product photos. However, slight color variations may occur depending on your device display calibration or monitor settings.