Privacy policy

This Privacy Policy explains how Bravulo ("we", "us", "our") collects, uses, discloses, and protects your personal information when you visit or make a purchase from bravulo.us.

Who We Are

Bravulo is an e-commerce retailer based in the United States. If you have questions about this policy or our data handling practices, you can contact us at:

Email: support@bravulo.us
Phone: +1 (334) 378-2432
Address: 501 15th St, Tuscaloosa, AL 35401, United States

Information We Collect

When you visit our store, make a purchase, or interact with our customer service, we may collect the following types of personal information:

Contact Information: Name, email address, phone number, shipping address, and billing address.
Order & Transaction Data: Details about products purchased, order history, order value, and date of purchase.
Payment Information: Credit/debit card details and billing information. Note: All payments are processed securely via third-party payment gateways (e.g., Stripe, PayPal). We do not store full credit card numbers or sensitive payment credentials on our servers.
Technical & Usage Data: IP address, browser type, device identifiers, time zone, operating system, and browsing activity on our website (collected automatically via cookies and tracking technologies).

How We Use Your Information

We process your personal information for the following legitimate business purposes:

Order Fulfillment: To process transactions, pack, ship, and deliver your orders, and provide order tracking updates.
Customer Support: To respond to inquiries, process returns, handle refunds, and provide technical assistance.
Store Optimization: To analyze site usage, improve user experience, optimize site performance, and debug layout/technical issues.
Marketing Communications: To send promotional updates, special offers, and news if you have opted in to receive marketing emails (you may unsubscribe at any time via the link in any email).
Legal Compliance & Security: To protect against fraud, satisfy legal and tax obligations, and enforce our terms and policies.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We share data strictly with third-party service providers who assist in operating our store:

E-Commerce Infrastructure: Platforms such as Shopify to power our online storefront.
Payment Processors: PCI-compliant payment gateways (e.g., Stripe, PayPal) to process payments securely.
Fulfillment & Logistics: Courier services (e.g., USPS, UPS, FedEx) to deliver your packages.
Analytics Tools: Providers such as Google Analytics to help us understand visitor demographics and browsing behavior.

Each third-party vendor processes your information in accordance with their privacy policies and industry security standards.

Cookies & Tracking Technologies

We use essential, performance, and analytics cookies to enhance browsing, maintain cart selections, and analyze site traffic. You can choose to disable or clear cookies through your web browser settings; however, disabling essential cookies may impact certain functionality on bravulo.us.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including satisfying legal, accounting, tax, or reporting requirements.

Your US Privacy Rights

Depending on your state of residence (such as California, Virginia, Colorado, or other US states with enacted consumer privacy laws), you may have the following rights regarding your personal data:

Right to Know / Access: The right to request details on what personal information we have collected about you.
Right to Correction: The right to request that inaccurate personal data be corrected.
Right to Deletion: The right to request the deletion of your personal data, subject to certain legal exceptions.
Right to Opt-Out: The right to opt out of marketing communications or any potential "sale" or "sharing" of personal data for targeted advertising (we do not sell your personal data).

To exercise any of these privacy rights, please submit a request to support@bravulo.us with the subject line "Privacy Rights Request".

Security Measures

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, destruction, loss, or alteration. Our store uses Secure Sockets Layer (SSL/HTTPS) encryption for data transmitted across our website.

Children's Privacy

Our store and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately to have it deleted.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices or applicable laws. Any updates will be published directly on this page with an updated "Last updated" date at the top.