Refund policy

At Bravulo, we want you to love what you order. If something isn't right, we have made our returns and refunds process as straightforward as possible.

30-Day Return Window

You have 30 days from the date your order is delivered to request a return. To be eligible for a return, your item must be:

Unused, unworn, and in the same condition that you received it.
In its original packaging with all tags attached.
Accompanied by the receipt or proof of purchase.

How to Initiate a Return

Contact our customer support team at support@bravulo.us with your Order Number and the reason for the return.
Our team will review your request and send you instructions on how and where to send your package.
Please note: Items sent back to us without first requesting a return will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or if you received the wrong product, contact us within 48 hours of delivery at support@bravulo.us with your order number and clear photos of the issue.

We will evaluate the issue immediately and arrange a replacement or a full refund at no extra cost to you, including providing a prepaid return shipping label.

Return Shipping Costs

Customer Responsibility: For standard returns (e.g., changed mind, wrong size, or item no longer needed), the customer is responsible for paying the return shipping costs.
Restocking Fees: We do not charge any restocking fees on returned items.
Tracking: We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we cannot issue refunds for items lost in transit back to us.

Refunds & Processing Time

Inspection: Once your return is received and inspected at our facility, we will send you an email to notify you that we have received your returned item and whether your refund has been approved.
Approval & Payout: If approved, your refund will automatically be processed back to your original payment method within 5 to 7 business days.
Bank Processing: Please keep in mind that it can take additional time for your bank or credit card company to process and post the refund to your account statement.

Non-Returnable / Exception Items

Certain types of items cannot be returned due to hygiene or safety protocols (e.g., opened personal care products, custom products, or final sale items). Any product-specific return restrictions will be clearly noted on the individual product page.